In 2012 Flying Start took a look at Buggy Pitstop, a relatively young business that was providing an innovative service for all pushchair and buggy owners. Instead of having to look for an expensive new buggy when parents were expecting their next child, Buggy Pitstop is able to renovate and service their original stroller to as new standards. We’ve been back to Buggy Pitstop, and owner Aziz Tayabali, to see how they have fared in the intervening 12 months.
Buggy Pitstop’s Success
First impressions are extremely positive. Buggy Pitstop has moved into new premises in Wembley, just off the Hangar Lane roundabout and have also built a completely new web site (www.buggypitstop.co.uk)
Last year, Aziz spoke to us about his plan for a nationwide expansion and the new London service centre is the first stage of his ambitious drive.
Buggy Pitstop is built on high levels of customer service and their pledge is to provide customers with service that meets their expectations.
“We will give serious consideration to your needs. We will give you accurate costs, precise information and solid advice. We will deliver on our promises and resolve any problems or issues that may arise. All with the highest level of professionalism”
With a network of 14 Pitstop Locations around London, it’s easy for parents to drop off and collect their pushchairs, strollers, buggies or car seats. It’s a simple and straightforward system. The item will be collected from the ‘Pitstop’ and be brought to the Service Centre. When received, Buggy Pitstop will call the customer with a quotation and after they have received the go ahead, they will complete the job and email out an invoice. When payment is received, the item will be returned back to the ‘Pitstop’ for collection the following week.
Buggy Pitstop have also developed their Express Delivery service, something that Aziz was in the process of introducing a year ago. So that the service is not just limited to the London Pitstops, Buggy Pitstop will collect and return your pushchair from anywhere in mainland UK for just £15 (£7.50 Half price offer currently running until April 30th).
Buggy Pitstop haven’t stopped there either. They now have a number of other services that are sure to be winners with their customers. The Express Service offers an agreed date and time for customers to bring in their buggy and have a renovate-while-you-wait same day repair/service that is guaranteed and another innovation is the Bugaboo recycling facility now available. Customers who no longer have any need for their Bugaboo buggy can recycle it to Buggy Pitstop for cash so that they can use the parts for repairs on other pushchairs.
Buggy Pitstop’s cleaning process involves a number of stages to ensure a buggy is brought back to life in an almost as good as new state. They firstly strip the buggy down to its component parts; give the fabric an overnight soak before applying a non-toxic cleaning solution before a thorough scrubbing.
The chassis then gets a jet wash and the wheels are removed to lubricate the bearings and any faults found are repaired before a clean and polish shines the chassis and a coat of paint ensures the wheels are in tip top order before everything is re-assembled. As Aziz says, “We’ll save you the time and effort by delivering a germ and bacteria free, odour free, sparklingly clean and shiny pushchair or car seat, restoring your child’s pushchair or car seat to “like new” condition – quickly, safely and hygienically. And, as with everything we do, you’ll know we’ll treat your buggy or car seat with extraordinary care. Using the right combination of skills, equipment, processes and cleaning products.”
Buggy Pitstop are authorised service agents for Maclaren and they repair and stock parts for many other makes from Baby Jogger to Stokke and Jane meaning that they can offer a service for Silver Cross prams to Phil n Ted Strollers and many more besides.
Testimonials and Contact Details
Many happy customers have left testimonials that can be seen on the testimonials page of the new Buggy Pitstop web site at www.buggypitstop.co.uk
You can find out much more about Buggy Pitstop on the web site and contact them by either the online form or by email on email@example.com for parts and sales enquiries and on firstname.lastname@example.org for all service enquiries. They also provide 4 telephone numbers for your personal calls and can be reached on 0208 6017 154, 0208 166 5744 and mobile numbers 07921 480574 and 07403 391791.